Who we are

PINS is a Charity working in Hartlepool to support families who are affected by their childs Drug/Alcohol misuse. Our workers are now CRAFT trained and fully implement the Community Reinforcement And Family Training program into client care plans.


Located just off Stranton Green the organisation was established in 1996 to offer a wide range of services including practical and emotional support, advice, information and training. We have 5 members staff and a team of volunteers, many of whom are parents themselves who have been affected by their son or daughters addiction and gone on to train as support workers to help others in a similar situation. See more on our testimonials page dedicated to clients and workers

PINS Greenbank

Mission Statement

To relieve, for the benefit of the public, parents and carers in Hartlepool, whose family members are involved with, or at risk of, drug/alcohol misuse through the provision of support, advice and information.

Our service is totally confidential

We can arrange to meet in a person’s home or a venue of their choosing where they can feel relaxed and comfortable.

Many parents just simply call into our office, where we can provide a pleasant informal environment so they can chat openly to a support worker or pick up some information regarding drug or alcohol issues from our intensive library of books, DVD’s, CD’s leaflets etc.

Clients can loan these items if so desired but they can also sit and read or view the DVD’s whilst enjoying a cup of coffee, experiencing “Quality Time” time for themselves away from what is likely to be quite a chaotic environment.

We work with other vital support services

One of the many project/services we work with is the Missing People charity. We are part of the Missing People Partner Support Network.

The Support Partner Network is made up of projects that work with adults or children and perform a safeguarding role or aim to increase their well being.

Missing People Support Network